Last Updated: February 28, 2026
Consent
By using our service, you agree to the collection and use of information in accordance with this
policy. For analytics cookies, we provide you the ability to accept or decline tracking when you
first visit our site.
Information Collection and Use
When you create an account, we collect the information needed to authenticate your identity and
manage your subscription. Depending on how you register:
- Email registration: We collect your email address.
- Phone number registration: We collect your phone number, used solely for
authentication via SMS verification. We do not use your phone number for marketing
purposes.
We do not collect your postal address. The information we collect is used only to provide and
support the Service, manage your account, and send service-related communications.
Log Data
Low Clearance Map (web): Whenever you visit our website, we collect information
that your browser sends to us, referred to as Log Data. This may include your Internet Protocol
("IP") address, browser version, pages visited, the time and date of your visit, time spent on
pages, and other statistics. This data is collected in part through Google Analytics (see
Analytics section below).
HeadRoom (mobile app): The HeadRoom app does not use analytics services and
does not collect log data beyond what is strictly required to authenticate your account and
process your subscription.
Server Logs and Route Data
Our Service is hosted on Google Cloud Platform (Cloud Run). As part of normal server operation,
backend infrastructure logs are automatically generated and may include your IP address, request
timestamps, and HTTP request metadata. These logs are retained for up to 30 days and are used
solely for security monitoring and debugging.
In addition, when you submit a route query, we store the following information on our servers:
- Start and end points of the requested route
- Vehicle clearance parameters submitted (such as height, weight, and axle configuration)
- Timestamp of the request
This route data is retained and used exclusively to improve the quality and accuracy of our
bridge and clearance data through ongoing curation and review. It is not used for marketing,
advertising, or any commercial purpose beyond operating and improving the Service. We do not
sell this data to third parties.
This applies to both the Low Clearance Map website and the HeadRoom mobile app.
Vehicle Profile Data (Local Storage)
Both Low Clearance Map and HeadRoom allow you to save a vehicle profile including details such
as vehicle height, weight, and axle configuration, so you receive accurate clearance alerts for
your specific vehicle.
- Low Clearance Map (web): Vehicle profile data is stored in your
browser's local storage on your own device. It is never transmitted to our servers.
- HeadRoom (mobile app): Vehicle profile data is stored in the app's local
device storage. It is never transmitted to our servers.
We have no access to this data. You can remove it at any time by clearing site data for
lowclearancemap.com (web) or by uninstalling the HeadRoom app (mobile).
Cookies
Low Clearance Map (web): Our website uses cookies for the following purposes:
- Strictly necessary cookies: Required for core site functionality such as
user authentication and session management. These cannot be disabled.
- Analytics cookies: Used by Google Analytics to help us understand how
visitors use our site. These are only set with your consent.
You may accept or decline analytics cookies when prompted on your first visit. You can manage or
withdraw your cookie preferences at any time through your browser settings. Disabling strictly
necessary cookies may affect your ability to use some portions of the Service.
HeadRoom (mobile app): The HeadRoom app does not use browser cookies.
Analytics
Low Clearance Map (web only): We use Google Analytics to collect anonymized
information about how visitors use our website. Google Analytics uses cookies to collect data
such as pages visited, time spent on the site, and general geographic location. This helps us
improve the Service.
Google Analytics data is processed by Google LLC. For more information, please review
Google's Privacy Policy.
You may opt out at any time using the
Google Analytics Opt-out Browser Add-on.
HeadRoom (mobile app): The HeadRoom app does not use any analytics services.
No usage data is collected or transmitted.
Service Providers
We employ the following third-party companies to facilitate or support our Service. These
providers are obligated to handle your information only as necessary to perform their
designated functions and may not use it for any other purpose.
- Google Analytics (Low Clearance Map web only) - Website usage
analytics. See the Analytics section above for details.
- Chargebee - Subscription billing and management for both Low Clearance
Map and HeadRoom. Chargebee processes your billing information in accordance with their
Privacy Policy.
- Stripe - Payment processing for both platforms. Stripe handles payment
card data in accordance with their
Privacy Policy.
We do not store your full payment card details on our servers.
Security
We value your trust in providing us your personal information and strive to use commercially
acceptable means of protecting it. However, no method of transmission over the internet or
method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute
security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be
directed to that site. Note that these external sites are not operated by us. Therefore, we
strongly advise you to review the privacy policy of these websites. We have no control over, and
assume no responsibility for the content, privacy policies, or practices of any third-party
sites or services.
Children's Privacy
Our Services are intended for commercial drivers, RV travelers, and other operators of tall vehicles, and do not address anyone under the age of 13.
We do not knowingly collect personally identifiable information from children under 13. If we
discover that a child under 13 has provided us with personal information, we will immediately
delete it from our servers. If you are a parent or guardian and believe your child has provided
us with personal information, please contact us so we can take the necessary action.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We advise you to review this page
periodically for any changes. We will notify you of significant changes by posting the updated
Privacy Policy on this page along with a revised "Last Updated" date. Changes are effective
immediately upon posting.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.